EXCHANGES
As this is a hair product, we do not have exchange services due to hygiene purpose but if you have any issues with the items, please reach out to us at HeyxLunaria@gmail.com. We will be glad to assist you.
RETURNS
We strive to provide the upmost quality product for our customers and do a thorough quality check before sending your orders out.
In the event that you have received a defective item, please ensure the tagging is still intact. Please drop us an email at HeyxLunaria@gmail.com within 7 days from date of order received together with the order number and photo of the defective item.
CAN I MAKE A RETURN IF...
I do not want the item anymore
Unfortunately, we do not accept any returns due to change of mind. We are sorry if we did not meet your expectations and we strive to do better!
I have already remove the label
We are unable to accept any returns if the label is removed.
I have received my order more than 7 days but I was too busy to email in
We are sorry about that but we will only be able to facilitate the return for orders received within 7 days.