We strive to make things right the first time and conduct thorough quality checks before shipping them out. In the event that you have received a defective product, do reach out to us at HeyxLunaria@gmail.com.

Only applicable for orders received within 7 days.

Please provide us your #number and photo of the wrong item received at HeyxLunaria@gmail.com and we will be glad to assist you further.

Only applicable for orders received within 7 days.

Please reach out to us at HeyxLunaria@gmail.com and we will be glad to assist you further.

Only applicable for orders received within 7 days.

Unfortunately, we are unable to make any amendments to the order once confirmed.

Unfortunately, we are unable to make any amendments to the order once confirmed.

Please reach out to check with us at HeyxLunaria@gmail.com.

Unfortunately, we are unable to make further amendments to the order once placed. However if you have keyed in the wrong shipping address or details, do let us know immediately and we will have to check if your order has already been sent out.

Please note that as we are working with third party fulfilment services, additional cost might incur especially if your order has already been shipped out.